Privacy Policy

Your PrivacyMatters Most

We believe privacy is a fundamental right. This policy explains how we protect, use, and give you control over your personal information with complete transparency.

Last updated: December 15, 2024

Our Privacy Principles

The core values that guide how we handle your personal information

Data Protection

Your personal information is protected with military-grade AES-256 encryption and zero-knowledge architecture.

Transparency

We clearly explain what data we collect, how we use it, and give you full control over your information.

User Control

You own your data. Access, modify, or delete your information anytime with simple, user-friendly tools.

Minimal Collection

We only collect data that's essential for providing you with the best AI companion experience.

Quick Navigation

Information We Collect

Account Information

When you create an account, we collect your email address, username, and basic profile information to personalize your experience.

Conversation Data

Your conversations with AI companions are stored locally on your device and encrypted. We never read or analyze your personal conversations.

Usage Analytics

We collect anonymized usage statistics to improve our service, including feature usage, session duration, and performance metrics.

Device Information

Basic device information like browser type, operating system, and IP address for security and optimization purposes.

How We Use Your Data

Service Provision

Your data enables us to provide personalized AI companion experiences, remember your preferences, and maintain conversation context.

Product Improvement

Anonymized usage data helps us improve our AI models, fix bugs, and develop new features that enhance your experience.

Security & Safety

We use your data to detect and prevent fraud, abuse, and security threats to protect you and our community.

Communication

We may use your contact information to send important service updates, security alerts, and optional product announcements.

Data Sharing & Disclosure

No Sale of Personal Data

We never sell, rent, or trade your personal information to third parties. Your data is not a commodity to us.

Service Providers

We may share limited data with trusted service providers (hosting, analytics) who are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and the safety of our users.

Business Transfers

In the event of a merger or acquisition, your data would be transferred under the same privacy protections.

Data Security

Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption with regularly rotated keys.

Access Controls

Strict access controls ensure only authorized personnel can access systems, with all access logged and monitored.

Regular Audits

We conduct regular security audits, penetration testing, and vulnerability assessments to maintain the highest security standards.

Incident Response

We have a comprehensive incident response plan and will notify you within 72 hours of any data breach affecting your information.

Your Rights & Controls

Access Your Data

Request a complete copy of all personal data we have about you in a machine-readable format.

Correct Information

Update or correct any inaccurate personal information through your account settings or by contacting us.

Delete Your Data

Request deletion of your personal data. We'll permanently remove it within 30 days, except where legally required to retain it.

Data Portability

Export your data to use with other services. We provide standard formats for easy migration.

Opt-Out Options

Control marketing communications, data processing for analytics, and other optional data uses through your privacy settings.

Cookies & Tracking

Essential Cookies

We use necessary cookies for authentication, security, and basic functionality. These cannot be disabled.

Analytics Cookies

Optional cookies help us understand how you use our service. You can disable these in your browser or account settings.

No Third-Party Tracking

We don't use third-party advertising networks or tracking pixels that follow you across the web.

Cookie Management

Manage your cookie preferences through our cookie banner or in your account privacy settings.

Compliance & Standards

We meet and exceed international privacy and security standards

GDPR

European General Data Protection Regulation

CCPA

California Consumer Privacy Act

SOC 2

Service Organization Control 2

ISO 27001

Information Security Management

Questions About Privacy?

Our privacy team is here to help. Contact us with any questions about how we protect your data.

privacy@talksy.ai
24-hour response time
GDPR & CCPA compliant